Terms & Conditions of Service.
Effective date: 5 November 2026
Business Name: Ambient Electrical
Service Area: Sydney’s Eastern Suburbs and surrounding areas
Contact: 0415 684 120
1. Acceptance of Terms
By accepting a quotation, booking an appointment, authorising work or engaging Ambient Electrical to provide electrical services, the customer agrees to these Terms & Conditions, provided they have been made available to the customer before the relevant agreement is formed.
These Terms & Conditions apply to electrical installations, maintenance, repairs, fault finding, emergency call-outs and associated services provided by Ambient Electrical.
Nothing in these terms excludes, restricts or modifies any rights or remedies available under Australian Consumer Law or other applicable legislation.
2. Quotations and Estimates
2.1. All written quotations are valid for 30 days from the date of issue unless otherwise specified.
2.2. Quotations are based on the information available at the time of inspection or assessment.
2.3. Any additional work required due to unforeseen circumstances, concealed defects, non-compliant installations or changes requested by the customer will be discussed and priced separately before proceeding, except where immediate action is reasonably necessary to address a serious safety risk.
2.4. Estimates for fault finding and investigative work are indicative only, as the time required to identify an electrical fault cannot always be accurately determined in advance.
2.5. All prices are in Australian dollars.
3. Payment Terms
3.1. Unless otherwise agreed in writing, payment is required within 24 hours of completion of the work and issue of the invoice.
3.2. For larger projects, Ambient Electrical may require a deposit or progress payments, as specified in the quotation and subject to applicable NSW requirements.
3.3. Payment may be made using the payment methods specified on the invoice.
3.4. Any invoice dispute must be communicated as soon as reasonably practicable, identifying the amount or work in question. This does not limit the customer’s statutory rights.
3.5. Ambient Electrical reserves the right to suspend further non-essential work or decline future bookings where undisputed invoices remain overdue, subject to existing contractual and legal obligations.
3.6. Any debt recovery costs or interest will only be charged where lawfully recoverable and expressly agreed in advance.
4. Fault Finding and Diagnostic Services
4.1. Electrical fault finding involves investigative work and may require testing, isolation of circuits, removal of fittings and inspection of existing electrical installations.
4.2. Diagnostic time and associated labour are chargeable regardless of whether the fault can be identified or permanently rectified during the initial visit, provided the charges were disclosed and agreed.
4.3. Some electrical faults may be intermittent, concealed or affected by environmental conditions, including moisture, weather, ageing wiring and equipment deterioration.
4.4. Ambient Electrical will exercise due care and skill in investigating reported faults but cannot guarantee that every intermittent or concealed fault will be identified during a single visit.
4.5. Where further investigation or remedial work is required, the customer will be advised of the recommended next steps and any additional charges.
5. Emergency Call-Outs
5.1. Emergency, after-hours, weekend and public holiday services may attract additional charges.
5.2. Applicable call-out fees and labour rates will be communicated before attendance wherever reasonably practicable.
5.3. Emergency attendance may involve temporary repairs, isolation of unsafe circuits or other measures necessary to make an installation safe.
5.4. Permanent repairs may require additional appointments, materials or specialist equipment.
6. Customer Responsibilities
The customer agrees to:
- Provide safe and reasonable access to the property and electrical installations.
- Advise Ambient Electrical of known electrical hazards, existing faults or relevant site conditions.
- Ensure children, pets and other occupants are kept clear of the work area.
- Provide access to switchboards, roof spaces, subfloors and other areas reasonably required for the agreed work.
- Obtain any necessary owner, strata or property management approvals.
Any additional costs arising from access restrictions or undisclosed site conditions will be discussed with the customer before additional chargeable work proceeds.
7. Existing Electrical Installations
7.1. Ambient Electrical is not responsible for pre-existing defects, deterioration or non-compliant electrical work that falls outside the agreed scope of services, except to the extent liability arises under applicable law.
7.2. During electrical work, previously unidentified defects may become apparent.
7.3. Where an installation is considered unsafe, Ambient Electrical may be required to isolate or disconnect affected equipment or circuits in accordance with applicable electrical safety obligations.
7.4. The customer will be informed of identified safety concerns and recommended rectification work.
8. Workmanship Guarantee
8.1. Ambient Electrical stands behind the quality of its workmanship and provides a lifetime workmanship guarantee, subject to the scope and conditions below.
8.2. The guarantee applies to defects directly attributable to installation workmanship performed by Ambient Electrical.
8.3. It does not cover product failures, normal wear and tear, misuse, accidental damage, environmental damage, alterations by third parties or defects unrelated to Ambient Electrical’s workmanship.
8.4. Where a workmanship defect covered by this guarantee is identified, Ambient Electrical will rectify the defect at no additional labour cost.
8.5. The lifetime workmanship guarantee applies for the lifetime of the relevant installation, subject to the conditions of the guarantee.
8.6. This voluntary guarantee is provided in addition to, and does not replace, the customer’s rights under Australian Consumer Law.
9. Materials, Products and Manufacturer Warranties
9.1. Electrical products and materials supplied by Ambient Electrical may be covered by manufacturer warranties.
9.2. Manufacturer warranty periods vary depending on the product.
9.3. Ambient Electrical will assist customers with applicable warranty claims where reasonably appropriate.
9.4. Manufacturer warranties operate in addition to the consumer guarantees provided under Australian Consumer Law.
9.5. Customer-supplied materials or equipment must be suitable, compliant and safe to install. Ambient Electrical may decline to install unsuitable or unsafe products.
10. Variations and Additional Work
10.1. Any work outside the original agreed scope will be treated as a variation.
10.2. Additional costs will be communicated and authorised before variation work proceeds, except where immediate safety obligations require otherwise.
10.3. Variations may affect the original completion timeframe and final invoice.
11. Appointments and Cancellations
11.1. Customers are requested to provide at least 24 hours’ notice when cancelling or rescheduling an appointment.
11.2. A reasonable cancellation fee may apply where the customer has expressly agreed to that fee in advance and Ambient Electrical has incurred costs or reserved resources that cannot reasonably be recovered.
11.3. No cancellation fee will apply where prohibited by law.
11.4. Ambient Electrical will make reasonable efforts to attend appointments at the agreed time but may need to reschedule due to emergencies, unsafe conditions, supplier delays or circumstances beyond its reasonable control.
12. Access, Damage and Reinstatement
12.1. Certain electrical work may require access through ceilings, walls, floors, cabinetry or other building surfaces.
12.2. Where reasonably foreseeable, any necessary access openings will be discussed with the customer before work commences.
12.3. Unless expressly included in the quotation, painting, plastering, tiling and other decorative reinstatement are excluded from the scope of work.
12.4. Ambient Electrical will exercise due care and skill and remains responsible for damage or loss to the extent required by applicable law.
13. Electrical Safety and Compliance
13.1. All electrical work will be undertaken in accordance with applicable NSW electrical safety legislation, relevant Australian Standards and licensing requirements.
13.2. Required electrical safety documentation will be provided or lodged as required by law.
13.3. Ambient Electrical reserves the right to refuse work that would breach electrical safety requirements or place persons or property at unacceptable risk.
14. Limitation of Liability
14.1. Nothing in these Terms & Conditions excludes or limits liability that cannot lawfully be excluded or limited, including rights under Australian Consumer Law.
14.2. To the extent permitted by law, Ambient Electrical is not responsible for losses caused solely by pre-existing faults, unrelated equipment failures, unauthorised third-party alterations or circumstances outside its reasonable control.
14.3. Any limitation of liability applies only to the extent lawful and reasonable in the circumstances.
15. Australian Consumer Law
Our services come with guarantees that cannot be excluded under Australian Consumer Law.
Customers are entitled to services provided with due care and skill, which are fit for any disclosed purpose where applicable, and supplied within a reasonable time where no timeframe has been agreed.
Customers may be entitled to remedies, including repair, refund, compensation or other remedies, where statutory consumer guarantees are not met.
16. Privacy
Ambient Electrical may collect customer contact details, property addresses, job information and payment-related records for the purposes of providing services, invoicing, customer communication and meeting legal obligations.
Personal information will be handled in accordance with applicable Australian privacy laws.
17. Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia.
18. Contact Information
For questions regarding these Terms & Conditions, quotations, invoices or electrical services, please contact:
Ambient Electrical
Sydney’s Eastern Suburbs
Phone: 0415 684 120
Holiday Giveaway: Terms & Conditions
Customer information and holiday voucher redemption guide. The offer itself is on the holiday giveaway page.
These terms explain the Ambient Electrical promotional offer and summarise the holiday provider’s redemption conditions. The holiday provider’s conditions supplied with the voucher also apply. Please review all voucher instructions and conditions before activation.
1. Eligibility for the Ambient Electrical offer
Customers who complete and pay for qualifying electrical work totalling AUD $250 or more (excluding GST) with Ambient Electrical receive one complimentary holiday accommodation voucher, subject to voucher availability and these conditions. The $250 must be spent in one sale, on the same day, by the same customer; separate invoices cannot be combined. The offer ends on Christmas Day 2026: the last day to qualify is 24 December 2026, before midnight. One voucher per customer in any 12-month period: a customer can receive another voucher only once more than 12 months have passed since they used their current voucher.
2. What the holiday includes
The promotional voucher is intended to provide a 3-night / 4-day complimentary hotel accommodation offer at participating properties, subject to the particular voucher issued, room occupancy rules and availability. Stays start at 3 nights and 4 days; some overseas destinations offer up to 7 nights and 8 days. It is not a cash prize, a guaranteed stay at a named hotel, or an all-expenses-paid holiday. Destinations and participating hotels can change.
3. Costs payable by the recipient
The accommodation room charge is complimentary under the voucher program, but mandatory nightly booking and service fees must be paid to activate the voucher. These fees vary by destination and can change. Other possible costs include applicable resort fees, peak-night surcharges, taxes where applicable, and any optional upgrades. The recipient pays all travel to and from the property, flights, transfers, meals, beverages, gratuities, and personal or incidental expenses. Review the actual fees before activating.
4. How to activate and book
Follow the instructions printed on the voucher, including the redemption instructions provided by the holiday fulfilment provider. Select a destination and follow the activation email instructions. The provider states that booking and service fees must be paid within 7 days of the activation notice. The chosen destination cannot be changed after activation and payment. Hotel selection and travel dates are then subject to available inventory. Activation must occur before the expiry date printed on the voucher.
5. Voucher expiry and travel period
The voucher must be activated before its printed expiry date. Once activated, the recipient generally has 18 months to complete travel. This is distinct from the voucher’s pre-activation expiry date. Do not assume that a voucher is valid for 18 months from the date it is handed to you; check the actual printed expiry date.
6. Availability, blackout dates and advance notice
All reservations require at least 30 days’ advance notice. Availability is not guaranteed at any particular hotel, destination or date. School holidays, Christmas, Easter, major events and other busy periods may be unavailable or incur additional charges. Friday and Saturday nights may incur surcharges. The provider recommends Sunday-to-Thursday stays for 3-night holidays where possible.
7. Who may travel and room occupancy
Most participating rooms accommodate 2 to 4 people, depending on room type and availability. At least one occupant must be 21 years of age or older. Many, but not all, hotels permit two children aged 12 or under to share a room with two adults without extra accommodation charges. Family occupancy is not guaranteed at every hotel. The main reservation holder needs valid government-issued identification and a major credit card or Visa/Mastercard debit card for check-in.
8. Minimum distance from home
The recipient must reside at least 160 kilometres (100 miles) from the selected destination resort or hotel, measured in a straight line, not by road distance.
9. Group travel and multiple vouchers
Group bookings using multiple incentives are restricted. The provider allows only one incentive per household and resort/hotel, and limits overlapping use by family or friends on the same travel dates. Separate vacations booked through Redeem Vacations must generally be at least 12 months apart. Multiple vouchers cannot be used back-to-back.
10. Changes, cancellations and refunds
Once activation fees are paid, the provider states they are non-refundable and the booking is non-transferable. After accommodation dates are confirmed, changes are not permitted; cancellations or no-shows result in forfeiture of fees paid, subject to any rights that cannot lawfully be excluded. Choose destination and dates carefully.
11. Restrictions and other conditions
No compulsory timeshare presentation is required. The voucher has no cash redemption value and is void if purchased or bartered by the recipient. Participating properties and destinations may change. The provider reserves rights to amend its terms and may offer comparable alternative accommodation subject to its conditions.
12. Responsibility and consumer rights
The holiday program is fulfilled by a third-party provider. Holiday bookings, availability, activation and applicable fees are administered under the provider’s terms. Nothing in this summary is intended to exclude, restrict or modify rights or remedies that cannot be excluded under Australian Consumer Law.
The holiday voucher includes separate provider instructions and conditions that must be read before activation and booking.
